Category Archives: New Job Leads

New Job Leads: Conduent Business Services Staffing Customer Care Jobs in St James & Kingston (Open House Tuesdays)



If you live in MoBay, you may wish to head over to Montego Freeport to apply for some immediate customer care/call centre openings that will be up for grabs at Conduent Business Services’ weekly Open House for job seekers held every Tuesday from 10 am to 4 pm.

These three jobs are listed on the company profile on the Caribbean Jobs Online  website, all for the company’s Montego Bay operations.

Job Field/Specialities:   

5. Travel and Telephone Banking Agents

6. Online Chat Agents

7. Collection Associate

Conduent Business Services is the company that recently took over XEROX’s BPO Services market when the companies separated back in December. Conduent has now launched itself as an independent company.

The company largely operates from 18m Southern Cross Blvd., Montego Freeport, Montego Bay in St James. Prior to its separation, Conduent was operating under the Xerox which is based in Naggo Head, Portmore, St Catherine.

Another search of the company Careers page turned up numerous other job leads. I’ve noticed that the company has job postings for Kingston. I have not been able to confirm whether Conduent does have a Kingston-based BPO, or if they will continue to operate on the Xerox Portmore premises despite the separation.

A search of the XEROX job revealed no BPO jobs. So the big question is whether the company intends to relocate its BPO services to Kingston. I don’t have the answers, but since the jobs have been posted and candidates are expected to apply online, then my best recommendation is to complete the electronic application on the site and see what comes of it.

The leads are legit, based on the dates they were posted, and a few have been listed on at least one other job search website as I’ve noted here. The links will take you to the actual job postings.

Conduent Job Board and listed the following:

Job Fields/Specialities:

  1. Customer Care – 18 positions
  2. Credit and Collections – 4 positions
  3. Administrative Support – 1 position
  4. Workforce Administration – 1 position

Go here and here to see lists of the available posts and apply online.

If all goes well, please come back and leave a review of your experience in the Comments below.

Who is Conduent?

Conduent is the world’s largest provider of diversified business process services for a significant portion of the healthcare industry in the United States as well as public transportation systems around the world.

The company says it does this by providing leading capabilities in transaction processing, automation, analytics and constituent experience.

“We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning –Conduent manages and modernizes these interactions to create value for both our clients and their constituents” the company literature states.

Equal Opportunity Employer

Conduent is an Equal Opportunity Employer. This means it considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Conduent Business Services or one of its subsidiaries may request such accommodation(s) by sending an e-mail to Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

Shift differential refers to the extra compensation a staff member receives for hours worked that are outside the hours of 8:00 a.m. to 5:00 p.m., Monday through Sunday. A typical shift differential schedule would consist of hours worked between 5:00 p.m. and 8:00 a.m., Monday through Sunday.

Staff Benefits

The company also claims its employees enjoy these benefits:

  • Compensation package inclusive of base plus incentive and shift differential for some shifts
  • Convenient onsite clinic,7-days per week providing affordable healthcare access
  • Free shuttle service
  • Health Insurance Benefits
  • Company paid Life Insurance coverage
  • Educational Assistance Program
  • Free internet access
  • Flexible shifts
  • Career and Employee Development –Grow your career and earn possible promotions to Leadership positions and Operational roles in Information Technology, Human Resources, Accounts
  • Exciting opportunity to work across diverse industries-Healthcare, Retail, Travel, Banking and Technology
  • Twice-monthly Business Day (on-site financial company visits, providing service and convenience to employees)
  • Active Sports Programs with vibrant interdepartmental and business house competitions in basketball

Go here to learn more about Conduent.


Here are a few hacks that make my search faster and less tedious.

JOB SEARCH TIPS: It can get tiring to hunt for new leads every day when you are searching for a job. But did you know that you can subscribe to many of the popular job sites and receive updates in your email inbox , cutting the time spent searching?


You can also use search filters to narrow your search to exact job match. What do I mean by search filters? When you next visit your favourite job site, start by stating the  LOCATION, COUNTRY and even CITY you only want search results for. Other filters you may find are JOB TYPE (permanent, full time, part time, contract etc); then see if you can dig deeper to filter Job Category or Field (Education,Customer Service, Construction etc).

Some websites will allow you to filter your job search according to the relevancy and currency (most recent dates) as well as by COMPANY. Once youve ticked the boxes and enter the info into the relevant filter boxes, you should be provided with a list of job opportunities that closely matches exactly what you are looking for.

You can also use this search feature to filter jobs by job title and location as I did. My search returned this list of vacancies in Portmore.


Look for a prompt inviting you to register and sign up for job alerts.

All you have to do is register at the site.

Here are a few companies that offer job alerts for jobs.

  • Caribbean Jobs Online. To register to receive updates on jobs that meet your requirements,go here.
  • iBex Global is another. The company posts new job leads on its job portal, and promises several benefits to signing up. This is what iBex tells its subscribers:Joining our Talent Network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.

    Receive alerts with new job opportunities that match your interests

    Receive relevant communications and updates from our organization

    Share job opportunities with family and friends through Social Media or email

  • See what the alert and search results look like here.
  • At Jam Jobs, there is no email alerts facility, however, you can sign up, gain a profile and search for jobs by applying search filters such as by city, title and company.

Go check them out now and see. You may find the job you’ve been looking  for.


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Spike Industries Needs Bike Salesmen

Do you have a bike with a cargo box attached? Spike Industries is currently employing bikers to join their sales force for their distribution region in and around Kingston.



Company Profile:  Spike Industries

Spike Industries is considered one of the leading manufacturers in the domestic beverages industry in Jamaica. The Jamaican-owned company was established in the early 1980’s and since has been producing fruit juices and other healthy beverages for domestic consumption. With one of the largest state-of-the-art beverage manufacturing plants in the country and a sizable fleet of trucks, Spike Industries’s known brand and distribution footprint has enabled the company to maintain a dominant position in the wholesale and retail distribution market. It continues to improve its product offerings based on local consumer demands and initial trends.

Business Name: Spike Industries Ltd.

Company Size: Medium

Business Address:  99 Windward Road, Kingston

Phone: 930-7414 / 938-3816

Total Number of  Employees: 50


How Many Vacancies Exist?

Unlimited, although I’m sure there will be a cut-off point. When asked, a contact at the company stated there was no specific number of bikers needed, so it’s pretty much open if you want to apply for the opportunity.

Required Education/Qualification: None stated. All you need is a working bike which has a cargo box attached to the back.

Where are these jobs?

Candidates will serve the company’s Kingston operations mostly, however, if it is convenient for you to travel from other parishes, the Spike contact said, you may apply. The company also has an operation in Sav-la-mar but the company spokesperson said she was uncertain whether there was a need in that area.

Best Advice: Apply even if you are outside the immediate region. If not needed for Kingston routes, your application would still be placed on file for consideration when rural sales work opportunities turn up.

I’m Interested. How Do I Apply? 

Use any of these three options to submit an application or express your interest.

Phone:930-7414 / 938-3816

Email: Send resumes to

Hand Deliver/Mail: Spike Industries Limited, 99 Windward Road, Kingston 2.





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Sweetie Confectionery Is Hiring 10 Happy Workers (NVQJ Machine Operator Opportunities Included)


Are you a happy person? Would you work in a candy factory? If so, Jamaican candy manufacturer and distributor, Sweetie Confectionery needs you.

The fruit candy brand is hiring 10 happy workers. ‘Cause if you’re miserable, the candy may taste bad,’ a headline on the job pages of the company’s website explains cheekily.

Two job opportunities for certified National Vocation Qualification of Jamaica (NVQJ) factory staff are in the lot, so read on.

About Sweetie Confectionery

Sweetie Confectionery is a candy manufacturing start-up owned by TV weather woman and radio host Patria-Kaye Aarons. In 2015, the start-up launched its Caribbean-flavoured hard candy product line to include jujus, toffees and lollipops and has grown quickly with the opening of export markets in the Caribbean and United Staes.

The company lately introduced a sour line of candies and has embarked on an expansion programme which its CEO says will mean Sweetie Confectionery having its own factory space. The company has been using a coworking space arrangement with Jamaican mints candy manufacturer Miel.

The new Sweetie Confectionery factory space which will be launched in a few weeks, Ms Aarons noted, will accommodate the new hires that the company is now seeking. This expansion will also see island-wide distribution of the Sweetie candy products to wholesalers.


The positions that are now open for application are

1. Factory Supervisor

Job Type: Full Time

Required Education/Certification: NVQJ certification in Machine Operation, or equivalent

Job OverviewYou ensure that orders are filled and delivered on time.You will oversee our daily production operations and ensure that production remains an efficient process; meeting international health and safety regulations. You will be responsible for monitoring employees’ performances, organizing workflows and arranging employee shifts and schedules.

Qualifications: To be considered for this job, you’re required to have

  • problem-solving skills and a results-driven attitude
  • experience as a Factory Supervisor before or work in a similar role.
  • experience in the Food Industry would be a distinct advantage.
  • experience in using various types of manufacturing machinery and tools
  • organisational and leadership abilities
  • communication and interpersonal skills

2. Marketing Executive

Job Type: Full Time

Required Education/Certification: Diploma in Marketing

Job Overview: You ensure that the company achieves its Sales targets.
You will undertake Sales and Promotional activities to grow the Sweetie brand. You will organize campaigns and activities in the trade to ensure the company’s Distributors and Retailers are well supported. You will have a passion for getting products into the hands of Sweetie Confectionary’s customers at home and abroad.

Qualifications: The Marketing Executive is also required  to be “full of personality.” You will need to have

  • at least two-year Marketing and Sales experience.

You are expected to demonstrate these competencies to get the job:

  • Exceptional communication skills and attention to details
  • Understand market research techniques and data analysis
  • Be Familiar with social media and web analytics

Visit the Caribbean Sweetie website to see a full job description.

3. Production Team Member

Job Type: Full-Time

Required Education/Certification:

  • NVQJ certification in Machine Operation, or equivalent. (No Levels are stated)
  • 3 CXC subjects including Mathematics and English.
  • Food Handlers Permit

Job Overview: You ensure the brand’s candies look and taste the same way every time. You will be reliable and have a keen eye for detail, taking pride in ensuring that only the best products go through our factory doors. You will set up, maintain and execute the entire production process. Being a team player is essential since all tasks will require close collaboration with co-workers.

Qualifications: Sweetie’s ideal Production Team Member will meet the following criteria:

  • 2 years’ experience as a machine operator or Factory Production experience
  • Working knowledge of diverse high-speed machinery and measurement
  • Understanding of production procedures
  • Adherence to health and safety regulations
  • Attention to detail
  • High level of confidentiality
  • Teamwork and communication skills

Get the full job description here.

4. Driver


Job Type: Full-time

Required Education: 3 CXC subjects including Mathematics and English

Job Overview: You transport staff and products safely.

You must be a responsible driver who will represent our company well; pleasant and professional. The role will include daily transportation of staff, delivery of goods and general bearer duties.

Qualifications: You’ll have responsibility for the company’s valuable assets so you’ll need to have

  • a good driving record with no traffic violations
  • proven working experience as a driver (minimum 5 years)
  • a valid professional driver’s license
  • excellent organizational and time management skills

Learn more about this job.

What You Should Know to Increase Interview Success.

As mentioned before, happiness seems one of the non-negotiable criteria that successful candidates should possess to work at Sweetie Confectionery. So much that you should be oozing it, company CEO, Patria Kay Aarons says. So let your naturally happy and outgoing countenance and personality shine through at the interview.

Talk about interviews, this will not be your usual face to face two or three person interview where you answer a series of common questions posed by the interviewer facing you. Expect something a little different, says Ms. Aarons.

While your resume must make you look good on paper, you will have to demonstrate a number of employability skills to show you are a good fit for the company. Candidates will be interviewed in groups. You will answer some questions, but for the majority of the interview session, you should expect to participate in work-related improvisation type challenges which will evaluate your ability to function in a team, handle challenges and think critically.

Are you game for some Taboo?

If you’re applying for the Marketing executive job, expect to put your best game face on as your assessment will involve playing a game of Taboo, a classic card game that involves guessing. Never played before? Get familiar with the rules in this tutorial from wikiHow.

The boss will be watching not so much your aptitude for the game but your play attitudes. Do you exhibit fearlessness?

Can you use language, anticipate and answer questions skillfully?

Can you think critically?

Do you demonstrate grace under pressure? Are you a  good sportsman when you lose?

Are you a  good sportsman when you lose?

If you wrote a great résumé, played smart, demonstrated that you are a happiness engineer, have excellent group relations skills, communicated adeptly, proved that the skills outlined on your résumé are actual competencies, and prove throughout the exercise that you would fit well into the happy company culture at Sweetie Confectionery, you could walk away with the job.

Application deadline: February 17, 2017.

Send your application to

Learn about the company at

On Tuesday, the CEO revealed that the company has received nearly 1000 expressions of interest in the 10 jobs. This number will be whittled down to a short-list from which invitations for the interview will be sent.

 Impress with your Resume Documents

This means you have to make a good impression with your application documents. To help you prepare top notch cover letters and resumes, here are four resume blunders of note that the Sweetie Confectionery boss and other hiring managers aren’t amused by, and a fix for each.

BLUNDER #1. Applicant uses desperation by begging for a job or resorting to Christianese language. Desperate email headlines such as this one: “Lawd Jesus, please give me a job” may be outlandish enough to get her to open your email and view your application but if you do not possess the required skills, you’ll need much more than a will and a prayer to prevent your application from missing the disposal bin.

  • FIX: Keep the tone and language of your application appropriately formal and professional to match the context in which you are writing. You are not writing to a buddy, so don’t use casual language. Also, always specify the job post you are applying for.

BLUNDER #2.  Resume list hobbies that suggest time wasting activities. Modern resumes rarely list hobbies. If you are inclined to do so, however, try not to list “internet surfing” as a hobby. This may send the hiring manager the wrong impression about how you may choose to spend your time at work.

  • FIX: Leave ‘internet surfing’ off. If you must, list only hobbies that are applicable to the work context. Using heading such as INTERESTS or ADDITIONAL STRENGTHS may be the better ways to add other knowledge and strengths to your resume.

BLUNDER #3. RESUME only lists past jobs and dates worked. Or, past work experience has no relevance to the job being applied for.

  • FIX: Bosses don’t really care where you have worked. what they are interested in is how you can bring the best achievements from those experiences to their business to help them succeed. Therefore, only select related past jobs and your best achievements in the job role and elaborate on it to show that you are experienced, results-oriented and can deliver. As seen in the examples below, some people separate achievements from experience. Other persons combine the information under the EXPERIENCE heading.

BONUS TIP: To help you recall those targets you accomplished daily, weekly, monthly and/or quarterly, ask someone to interview you about your past jobs.

Use these questions:

  • What did you do daily at Company X?
  • What targets or quotas were you expect to achieve on a daily, weekly, monthly or quarterly basis?
  • Can you recall a particular time when you met or surpassed that target?
  • Explain in numbers or quantity, what the team’s or your personal work target, goal or quota was.
    • Example: My weekly target was to label and pack 3400 candies. 

Now, go further and quantify the significant achievement .

  • I increased this figure by 20% weekly for 3 consecutive quarters.

The thing to do is focus on the results of your work and you should be able to recall ideas to add to your resume.

Review these phrasing examples from an actual Factory Supervisor resume. Note the customised headings.


  • Initiated and implemented an extensive internal auditing process that enhanced the productivity by 20%
  •  Revised the company policy regarding Fab operations resulting in minimization of manufacturing faults
  • Received the best Manager Award in May 2011
  •  Provided extensive training to seven new inductees regarding Fab specifications


  • Factory Supervisor
    Burlington Coat Factory, Boynton Beach, FL | October 2011 – Present• Oversee the functioning and operation of open plant facility and related equipment
    • Coordinate with engineering and design team for productivity enhancement
    • Ensure timely stocking of material
    • Drive sales via maintenance of fruitful potential customer relations

    Factory Manager
    NIKE, Boynton Beach, FL | March 2010 – September 2011

    • Supervised and monitored the factory automation service cell
    • Performed cashier duties, processed transactions while receiving and delivering scheduled shipments
    • Coordinated with the factory staff and prepared notes for worker’s shift timings

  • BLUNDER #4: REFERENCES: To include or not include. Some resume experts feel it is not necessary to put your references on your resume. They argue that it is redundant as the hiring manager will most likely ask for these when they need them.

    I agree. I usually put a statement saying “Provided upon request.” But even that is seen as redundant as well by many modern resume writing coaches. The blunder many applicants need to be cautious about though is randomly stating referrers names and not assuming that any named references you add to your resume will be checked. Hiring managers recall on occasion when the person giving the reference did not give positive recommendations of the individual who listed the person as a reference.

    FIX: Don’t use or list references on your resume that won’t give a worthy recommendation of your past work. to avoid embarrassment, it’s always best to ask the person before putting their names down on your resume.

    It’s also quite okay ( I’ve read elsewhere) to jot down a few points summarising your achievements and milestones etc at the company or institution to jolt the memory of the referrer where the person may be busy and may not remember you. Also, inform them to expect the call from the HR department. If you are asked to bring in recommendation letters from your past company or training provided,  give your referrer a deadline to have said recommendation letter ready.

These are just a few of the pitfalls to avoid as you go after these job opportunities. Prepare your cover letters and resumes and ace that interview.


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